COMMON QUESTIONS
Frequently Asked Questions
Everything you need to know about our silver, shipping, and returns.
Is every Smith Jewels piece made from real silver?
Yes. Our jewellery is made from 925 sterling silver and goes through quality checks before dispatch.
What does 925 sterling silver mean?
The 925 mark means the metal contains 92.5% pure silver. The remaining portion provides the strength needed for jewellery that can be worn regularly.
Why does real silver tarnish?
Real silver can naturally develop a darker layer when it reacts with air, moisture, perfume or chemicals. Tarnish is chemistry, not a defect, and it can be cleaned.
How should I clean and store my silver jewellery?
Wipe it gently with a soft silver-cleaning cloth after wearing it. Store it separately in the pouch provided and keep it away from moisture, perfume and household chemicals.
Is Smith Jewels jewellery handcrafted?
Yes. Our pieces are handcrafted and hand-finished by skilled artisans in Jaipur, India.
Will handcrafted pieces have small variations?
Small variations in finishing can occur because each piece is worked on by hand. They are part of the character of handcrafted jewellery and do not affect its silver purity.
How do I choose the correct size?
Check the measurements and sizing information on the product page before ordering. If you are unsure about a ring, anklet, toe-ring or bracelet size, contact us before placing the order.
Is cash on delivery available?
Yes. Cash on delivery is available across India and COD handling charges apply. Domestic shipping is free on orders above ₹1,500.
Do you ship internationally?
Yes. International deliveries are available for prepaid orders. Shipping costs INR 2,500, is free above INR 15,000, and costs INR 3,200 for pincodes in Australia. See our Shipping & Return policy for full details.
Why can a made-to-order piece take longer?
Most of our jewellery is made to order. Some pieces need additional crafting, finishing or quality-check time beyond the usual 2 to 5 working-day dispatch timeline.
Can I request urgent delivery?
Contact our support team before placing your order and tell us the date you need it. We will check the product and delivery location, then confirm whether faster delivery is possible.
What should I do if my order arrives damaged or incorrect?
Contact us as soon as possible with your order number and clear photographs of the item and packaging. Our support team will review the issue and guide you through the next step.
Where can I read the return and exchange conditions?
Domestic and international conditions are explained on our Shipping & Return page. International orders cannot be returned or exchanged.
How can I contact Smith Jewels?
Use the Contact Us page to reach us on WhatsApp or by email. Include your order number when asking about an existing order so we can help you faster.
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