Frequently Asked Questions

Every piece is made in 925 sterling silver and goes through quality checks before dispatch. Real silver can naturally tarnish over time. That is chemistry, not a defect.

Yes. Real 925 sterling silver can develop a natural patina when exposed to air, moisture, perfume or chemicals. Gently polish it with a soft silver-cleaning cloth and store it in the pouch provided when you are not wearing it.

Orders are usually processed and dispatched within 2 to 5 working days. Sundays and public holidays are not counted as working days. Tracking details are shared once your order has shipped.

Most of our jewellery is made to order by our craft team. Some pieces may need additional crafting or finishing time beyond the usual 2 to 5 working days.

Yes. Please contact our support team before placing your order and tell us the date by which you need it. We will check product availability and the delivery location, then confirm whether faster delivery is possible.

Contact us within 7 days of delivery. A flat ₹250 is deducted for return pickup and delivery charges. The item must be unworn, in its original packaging and have all tags intact.

Yes, Smith Jewels ships internationally. Only prepaid orders are accepted for international deliveries.

International shipping is INR 2,500 and is free on orders above INR 15,000. The only exception is pincodes in Australia, where the shipping fee is INR 3,200.

International orders are processed within 7 to 10 business days. The standard delivery timeline is up to 20 business days. Customs clearance and circumstances outside our control may cause delays.

The destination country's Customs Office may charge local import duties, taxes or customs fees at delivery. These charges are not controlled by Smith Jewels and must be paid by the recipient.

No. We do not accept returns or exchanges for international orders. International orders also do not qualify for a refund if delivery is refused, the address or phone number is incorrect, or required import duties are not paid.

Yes. Our jewellery is handcrafted and hand-finished by skilled artisans in Jaipur, India. Small variations are part of the character of work made by hand.