Shipping policy
Shipping within India
- Every piece goes through quality checks before it is packed and shipped.
- Cash on delivery is available across India. COD handling charges apply.
- Free shipping is available on all prepaid domestic orders.
- Orders are usually processed and dispatched within 2 to 5 working days. Sundays and public holidays are not counted as working days.
- Most of our jewellery is made to order. In some cases, crafting and processing may take longer than the usual timeline.
- If you need your order by a particular date or require faster delivery, please contact our support team before placing your order. We will confirm availability and do our best to help.
- Delivery time after dispatch depends on the destination and courier service. Tracking details will be shared once the order has been shipped.
International shipping
- We ship internationally and accept prepaid orders only for international deliveries.
- International shipping is charged at INR 2,500.
- International shipping is free on orders above INR 15,000.
- For pincodes in Australia, the shipping fee is INR 3,200.
- International orders are processed within 7 to 10 business days.
- Once the shipment clears customs, tracking information will be shared by email or your preferred mode of communication.
- The standard delivery timeline for international orders is up to 20 business days. Customs clearance or circumstances outside our control may cause delays.
Customs duties and taxes
In addition to the shipping fee, local import duties, taxes or customs charges may be calculated by the destination country's Customs Office at the time of delivery. These charges are not controlled by Smith Jewels and must be paid by the recipient.
Returns and exchanges
We do not accept returns or exchanges for international orders.
International orders that do not qualify for a refund
The following situations do not qualify for a refund:
- The shipment is refused by the customer at the time of delivery.
- The shipment is undeliverable because an incorrect or incomplete address or phone number was provided when placing the order.
- The recipient does not pay the required import duties or taxes, where applicable, and the order is returned to origin.
